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Terms of Business

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Information about our services and costs:

1. The Financial Conduct Authority (FCA)

The FCA is the independent watchdog that regulates financial services. This document has been designed by the FCA to be given to consumers considering buying certain financial products you need to read this important document: it explains the service you are being offered and how you will pay for it.

2. Whose products do we offer?

Insurance
Life insurance, critical illness, household, accident sickness and unemployment, private medical, permanent health, public liability and commercial insurance.
We can offer products from a range of insurers for non-investment insurance contracts.

Mortgages
New purchase, first-time buyer, re-mortgage, further advance, right to buy, shared equity, help to buy, product transfers, second charge mortgages.
We can offer mortgages from the whole market (excluding direct lenders’ products).

3. Which service will we provide you with?

Insurance
We will advise and make a recommendation for you after we have assessed your needs for non-investment insurance contracts, as follows: life insurance, critical illness, household, accident sickness and unemployment, income protection, private medical, permanent health, public liability and commercial insurance.

Mortgages
We will advise and make a recommendation for you after we have assessed your needs as applicable on the following: new purchase, first-time buyer, re-mortgage, further advance, right to buy, shared equity, help to buy, product transfers.

4. What will you have to pay us for our services?

No fee for the following: life insurance, critical illness, household, accident sickness and unemployment, private medical, permanent health, public liability and commercial

Insurance
You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.

Mortgages
A fee of £495 only payable on completion of your mortgage – we will also be paid commission from the lender.
If you prefer a fee only option, we charge 3% of the loan amount, payable on completion of the mortgage – any fees or commissions received will be refunded to you.
You will receive a mortgage illustration when considering a particular mortgage, which will tell you about any fees relating to the loan.

5. Who regulates us?

Turney & Associates Limited, 5-7 Covent Garden, Cambridge CB1 2HS is authorised and regulated by the Financial Conduct Authority. Our FCA Register number is 3121607.
Our permitted business is advising on and arranging mortgages and non-investment insurance contracts.
You can check this on the FCA’s Register by visiting the FCA’s website www.fca.gov.uk/register or by contacting the FCA on 0800 111 6768.

6. What to do if you have a complaint

If you wish to register a complaint, please contact us:
In writing: Turney & Associates Limited, 5-7 Covent Garden, Cambridge CB1 2HS
By phone: 01223 329666
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

7. Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Insurance
Insurance advising and arranging is covered for 90% of the claim without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit.

Mortgages
Mortgage advising and arranging is covered up to £50,000.00 maximum.
Further information about compensation scheme arrangements is available from the FSCS.

We can visit you

Let us know when is convenient to call round

You can visit us

Come to see us in Cambridge, we have parking

We can call you

Arrange to discuss everything over the phone

We are proud to be members of the Equity Release Council, the NACFB, Air Later Life Academy and the National Skills Academy

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